Sometimes, you’ll get an error message which says you have a ‘PDP Authentication Failure’. The PDP is a packet data protocol, and it’s to do with how data is sent over your network. If you get this error, there’s a few things you can blame:
- You might have outdated or incorrect network settings.
- You may have issues with your network coverage.
- You might be experiencing issues with your account.
- There may be a problem with your device.
Luckily, there are a couple of things you can do to fix the problem:
- Verify that your device is capable of using an eSIM.
- Check that the APN settings are configured properly.
- Make sure that your account is active and verified.
- Make sure that your device is up-to-date and working.
- Restart your device and try to use the plan again.
If you have any questions, please do not hesitate to contact our Telitravel Support Team. We are here and happy to help!