If you can’t connect an eSIM to your iOS device, here’s a few things you can try:
- Ensure that your device is compatible with an eSIM. Many older Apple devices are not eSIM compatible.
- Check to see if your carrier supports eSIM usage - speak to them directly if you are unsure.
- Enable the eSIM from your device settings.
- Verify your eSIM details to ensure that they are correct and working. Speak to us if you’re not sure.
- Restart your device and see if the problem resolves itself.
- Make sure that your iOS device is updated to the current version.
- Reset your network settings to see if this fixes the problem.
If you have any questions, please do not hesitate to contact our Telitravel Support Team. We are here and happy to help!